FAQ

What is 14k Gold filled jewelry?

14K gold filled jewelry has many  layers of solid gold, pressure bonded to a base metal. The result is a thick layer of gold that is durable for years to come. 14k gold filled jewelry is meant to be a life long product, if proper care is taken.  Gold filled jewelry has 100 times MORE GOLD than gold plated jewelry. Gold filled jewelry is a great alternative to solid gold, without the hefty price tag.

 
Is there a guarantee on your jewelry?

 

​We have a 60 day guarantee that if your necklace should break, we will happily repair it free of charge. Our necklace are

delicate but strong. Please refer to our care instructions that are included with every order.​ We cannot replace items that are worn while exercising, swimming or not handled with care.  If your necklace should come in contact with certain chemicals, such as ingredients from facial masks, fingernail polish remover, ect...we cannot guarantee your piece. 

 
Is my personal information secure when I checkout? What forms of payment do you accept?

 

Square processes all of our transaction and you may use your debit or credit card to complete your purchases. All personal  information is encrypted for security, and one of the safest ways to pay online. Most  major credit cards are accepted. If you would like to checkout with PAYPAL, we would be happy to email you an invoice.

 
Returns & Refunds

We accept returns on non customized items ( i.e. discs that have NOT been stamped with a letter, number, name ect...)  Return shipping will be paid by the buyer. Items must be returned it its UNUSED, ORIGINAL condition. Shipping charges are not refundable.

If an item is damaged, or not what buyer has ordered, please contact us so we can make it right. Photos of damages, or incorrect items sent may need to be included for verification purposes. Please contact us at: lillyandgreyinfo@gmail.com

© 2017  by lilly & grey

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